The following information outlines our privacy policy.

Privacy Statement

Advanced Data Technologies Limited Trading as Servcomm (herein referred to as Servcomm).

 

This Policy aims to give you information on how we will collect and process data through your use of our website. It explains when and why we might collect personal information about people and how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

By obtaining goods and services from us and/or visiting our website you are consenting and accepting to the practices described in this policy.

 

1.) What information do we collect?

We may collect, store and use the following kinds of personal data:

 

1. Identity Data includes first name, last name, title.

2. Contact Data includes billing address, delivery address, email address and telephone numbers.

3. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

4. Contractual Data includes details of your Servcomm account in relation to your purchase and / or use of our services of those of our business partners / networks.

5. Technical Data includes (IP) address, your login data, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

6. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

2.) How do we collect your personal information?

 

We will collect and process data about you, when you:

 

1. Fill in forms on our website or communicating with us by phone, email, live chat or otherwise

2. Place an order for our products and services online, by email or over the phone

3. We may also collect information from business partners such as communication networks,, and credit reference agencies

 

3.) How we will use your personal data?

 

We may use your personal information to:

 

1. provide you with information about other goods and services we offer

2. notify you about changes to our services

3. improve your browsing experience by personalising the website

4. enable your use of the services available on the website

5. Send you general (non-marketing) commercial communications

6. send you email notifications, which you have specifically requested

7. carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us

8. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

9. Deal with enquiries and complaints made by or about you relating to the website and where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

10. detect and reduce fraud and credit risk

 

 

Cookies

The Servcomm website uses cookies. Cookies are very small text files that are stored on your computer when you visit most websites.

We use cookies to help provide you with a better website by enabling us to monitor which pages you find useful. A cookie does not give us access to your computer or any information which identifies you personally, other than the data you choose the share with us.

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

The rules on the use of cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, eg Flash cookies. The Regulations were revised in 2011, and the ICO is responsible for enforcing these rules.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website.

We use the following cookies: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Most browsers allow you to refuse to accept cookies. 

 

Further information about the use of cookies, including their deactivation, can be found at https://ico.org.uk/for-the-public/online/cookies/ this website is run by the Interactive Information Commissioners Office (ICO), and provides information and guidance to users on how to turn off cookies.

 

Who has access to your information?

You agree that we have the right to share your personal information with:

1. any business partners or suppliers, including third-party suppliers involved in the provision and fulfilment of any contract we may enter into with them or you;

2. credit reference agencies 

3. debt collection agencies or other debt recovery organisations;

4. law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law.

 

How do we protect your information?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will we keep your data?

We will hold your personal information on our systems for as long as is necessary for the relevant activity or until a user requests that we delete it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Accessing and updating your details

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by emailing us at info@servcomm.co.uk , by calling 03300 555 120 or by writing to us at,

 

Servcomm, 

Forum 3, Parkway 

Whiteley, 

Hampshire, 

PO15 7FH

 

Transferring your information outside of the European Union

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

 

 

Links to other websites

This privacy notice does not cover the links within the site linking to other websites. We encourage you to read the privacy statements on each website you visit.

 

Changes to this privacy notice

 

We will review this notice from time to time. This privacy notice was last updated on 18th May 2018

 

4.) Disclosures

 

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors as is reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

1. To the extent that we are required to do so by law;

2. In connection with any legal proceedings or prospective legal proceedings;

3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

 

5.) Security of your personal data

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure servers provided by Google, AWS & OVH, we will use a  minimum of 128bit Encryption on all data and password policies require a minimum 16 bit complex password and 2 factor authentication for all data resources.

Of course, data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent over the internet.

 

6.) Policy amendments

 

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are satisfied with any changes.

 

7.) Your rights

 

You may instruct us to provide you with any personal information we hold about you.

You may instruct us not to process your personal data for marketing purposes at any time. You can update your preferences or unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by clicking on the update preferences link. Alternatively, you can email marketing@Servcomm.co.uk.

 

8.) Updating information/permissions

 

Please let us know if the personal information which we hold about you needs to be corrected or updated.

You can update your preferences or unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by clicking on the update preferences link. Alternatively, you can email marketing@Servcomm.co.uk.

 

9.) Third party websites

 

The website occasionally contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

10.) Contact

 

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to enquiries@Servcomm.co.uk or by post at Servcomm, Forum 3, Parkway, Whiteley, Hampshire, PO15 7FH.

 

11.) Data controller

 

The data controller responsible for our website is Servcomm